Shipping policy

Shipping Policy

Shipping Coverage & Availability

Joyrider Pilates ships Pilates equipment and accessories internationally. We serve customers in the United States, United Kingdom, Europe, Southeast Asia, and other global markets. Shipping availability and delivery methods may vary depending on destination country regulations, product type, and stock status.

Shipping Origin & Warehouses

Orders are shipped from one of the following locations, depending on product availability:

Mainland China (Factory / Export Warehouse)
United States Warehouse (limited in-stock items only)

International order coordination and documentation are supported through our Hong Kong office.

Supported Shipping Terms (Incoterms® 2020)

Joyrider Pilates offers flexible international shipping terms to meet different customer logistics needs. All terms are applied according to Incoterms® 2020.

EXW (Ex Works)

Goods are collected directly from our factory or export warehouse in China
Buyer is responsible for all transportation, export/import customs clearance, duties, taxes, and insurance

Best for: Buyers managing their own end-to-end logistics.

FOB (Free On Board)

Joyrider Pilates delivers goods to the designated export port in China
Export customs clearance is handled by Joyrider Pilates
Risk transfers to the buyer once goods are loaded onto the vessel
Buyer handles international freight, import clearance, duties, taxes, and final delivery

Best for: Buyers working with their own freight forwarders.

CIF (Cost, Insurance and Freight)

Joyrider Pilates covers product cost, ocean freight to the destination port, and basic marine insurance
Buyer is responsible for import customs clearance, duties, port charges, and inland transportation

Best for: Sea freight buyers managing local port logistics.

DAP (Delivered At Place)

Joyrider Pilates arranges international transportation to the buyer’s specified address
Buyer is responsible for import customs clearance and all local duties and taxes

Best for: Buyers who want door delivery but prefer to handle import taxes locally.

DDP (Delivered Duty Paid)

Joyrider Pilates handles international shipping, import customs clearance, duties, VAT/GST (where applicable), and delivery to the buyer’s address
Buyer receives goods with no additional import charges unless otherwise stated

Best for: Buyers seeking a fully landed, hassle-free delivery solution.

Shipping Costs

Shipping costs are not included in product prices unless explicitly stated.

Shipping fees depend on:

Selected Incoterm (EXW, FOB, CIF, DAP, or DDP)
Freight forwarding company
Destination country
Shipment size, volume, and weight
Shipping method (sea, air, or express)

A final shipping quotation will be provided and confirmed before order acceptance and payment.

Order Processing & Production Time

In-Stock Products (China)

Orders for in-stock products are prepared and dispatched after payment confirmation.

Out-of-Stock or Customized Products

If a product is out of stock or requires customization (OEM / ODM):

Production begins after order and payment confirmation
Delivery time is calculated only after production is completed

Production timelines vary by product and specification and will be confirmed before order approval.

Estimated International Delivery Time (In Weeks)

From China (In-Stock Products)

United States: 4–6 weeks
United Kingdom: 6–8 weeks
Southeast Asia (Indonesia, Malaysia, Thailand, etc.): 2–3 weeks

Delivery times are estimates and may be affected by customs inspections, port congestion, public holidays, or carrier schedules.

USA Warehouse Delivery

If the product is available in our USA warehouse and the delivery address is within the United States:

Estimated delivery time: 3–5 business days

Availability is limited and subject to confirmation at the time of order.

Shipping Methods

Large Pilates Equipment

Primary method: Sea Freight
Used for Reformers, Cadillacs, Chairs, Barrels, Towers, and other bulky equipment
Sea freight is selected to reduce shipping costs and ensure safe transport

Spare Parts & Replacement Parts

Shipped via Air Freight or Express Courier only
Used to minimize downtime and ensure faster delivery

Delivery of Heavy or Oversized Equipment

Most Pilates equipment is classified as heavy or oversized cargo.

Standard delivery is curbside delivery
Customers are responsible for unloading and on-site handling
Special delivery services (inside delivery, lifting equipment, scheduled delivery) must be requested in advance and may incur additional charges

Failed Delivery or Unclaimed Shipments

If delivery fails due to:

Incorrect or incomplete address information
Refusal to accept delivery
Failure to complete customs clearance or pay import charges

Any resulting costs (storage, re-delivery, return, or disposal) will be borne by the customer and may be deducted from paid amounts.

Shipping Damage & Claims

Customers must inspect all shipments immediately upon delivery.

Visible damage must be noted on the delivery receipt before signing
Claims must be reported within 48 hours of receipt
Clear photo evidence of packaging, labels, and damaged products is required

Failure to comply with these requirements may result in the carrier rejecting the claim.

Order Tracking

Once dispatched, tracking information or shipping documents will be provided. Tracking updates may take up to 48 hours to appear, depending on the carrier and shipping method.