We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at joyrider318@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at joyrider318@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at joyrider318@gmail.com.

Joyrider Pilates Return & Refund Policy

We want you to be completely satisfied with your purchase from Joyrider Pilates. If you’re not, we offer a straightforward return and refund policy to make the process as easy as possible.

30-Day Return Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• It must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.
• You must provide a receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at contact@joyriderpilates.com / joyrider318@gmail.com. If your return is accepted, we will send you a return shipping label and detailed instructions on how and where to send your package.

Important: Items sent back to us without first requesting a return will not be accepted.

Returns should be sent by Joyrider Team.

For any return-related questions, you can always contact us at

contact@joyriderpilates.com /  joyrider318@gmail.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including but not limited to:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products (such as special orders or made-to-order items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also cannot accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

The fastest way to ensure you get the item you want is to return the item you have. Once your return is accepted, you can place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As with all returns, the item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need to provide a receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we will notify you whether your refund has been approved.

If approved, you will automatically be refunded to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card provider to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you haven’t received your refund, please contact us at contact@joyriderpilates.com joyrider318@gmail.com.

Contact Information

Phone & WhatsApp: +86 181 7274 4538
Tel: +86 400 901 5128
Email: contact@joyriderpilates.com / joyrider318@gmail.com
Website: www.joyriderpilates.com

We appreciate your understanding and support. Our team at Joyrider Pilates is always here to ensure a smooth and satisfactory shopping experience.